Please take a moment to read our Customer Service Agreement.

1. The Car Shipping Company (TCSC), a licensed and bonded interstate freight broker, agrees to coordinate the transport of the below automobile(s).  TCSC will assign one of its licensed and insured contract motor carriers (CMCs) to act as an agent to fulfill the terms and conditions of this agreement.

2. The customer (shipper) is contracting with TCSC to coordinate the move of the shipper’s automobile from one state to another.  The shipper is paying only for the transport of his or her automobile from the pickup and to the delivery locations specified by the shipper.  By entering into this agreement, the shipper states that he or she has the legal right to have the automobile transported and that the automobile is indeed available for transport.

3. A CMC’s responsibility for the shipper's automobile begins when the shipper or his or her agent signs the CMC’s bill of lading upon pickup of the shipper’s automobile, and terminates when the shipper or his or her agent signs the bill of lading upon delivery of the shipper’s automobile.  In the event that the shipper cannot or will not be present at the time of pickup or delivery, TCSC must be notified regarding the shipper’s assignment of an agent.  In the event a CMC arrives at the pickup location and neither the shipper nor the shipper's agent is present to release the automobile to the CMC, a $100.00 rescheduling fee may be accessed.  This fee is solely to compensate the CMC that traveled to the pickup location with the expectation of loading the automobile. 

4. TCSC hereby notifies the shipper that his or her automobile will be driven onto and off the transporter but that CMCs are not authorized to operate a shipper’s automobile on public highways.  Occasionally, CMCs are unable to access a shipper's specific pickup and/or delivery location.  Should narrow roads, hills, low hanging trees, weigh restrictions, etc. prohibit the CMC from accessing the shipper’s specific pickup and/or delivery location, the shipper is asked to make a reasonable effort to accommodate such obstacles by meeting the CMC at a location nearby the pickup and/or delivery location for the purpose of loading or unloading the automobile in a safe and easy accessible environment.

5. Should the transport of an automobile not be paid in full prior to the delivery of same, the balance due shall be paid to the CMC upon delivery of the shipper's automobile in whatever form of payment the CMC agrees to accept (usually cash, cashiers check, official check, or United States Postal Service money order) for the transport service.  Should the shipper not have provided the CMC with such payment prior to the delivery of the shipper’s automobile, or should neither the shipper nor the shipper’s agent be present upon delivery of the automobile, or if the CMC has not been able to contact either party to make alternate delivery arrangements prior to arriving at the delivery location the automobile will be left at a terminal in the vicinity of the delivery location.  Once the shipper has paid for the transport, the shipper will then need to retrieve the automobile from the terminal.  The shipper will be responsible for terminal storage fees.

6. TCSC does not guarantee transport by any specific CMC.  Primary insurance for the shipper’s automobile is provided by the CMC assigned to the move.

7. An automobile that becomes inoperable during transport is subject to a $100.00 inoperable vehicle fee due upon delivery of the automobile.  This fee is collected at the discretion of the CMC. 

8. The inclusion of personal items in or on an automobile is done solely at the risk of the shipper and must not exceed 100 pounds.  Neither TCSC nor the CMC will be responsible for damage done to or by such items.  Neither TCSC nor the CMC will be responsible if such items are stolen from the automobile.

9. Neither TCSC nor the CMC will be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornado, earthquake, etc.) or objects flying from the road or sky during transport.  The shipper should maintain his or her own insurance for these reasons.

10. The shipper is responsible for preparing the automobile for transport. All loose parts, fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc. must be removed and/or properly secured.  Any part that falls off in transit is the shipper's responsibility, including damages done by said part to any and all other automobile(s) involved.  The automobile's fuel tank should be no more than one quarter full. 

11. If damage should occur to the automobile during the transport of same, all moneys owed for the transport must be paid before a damage claim will be initiated.  Damage must be noted in the proper place on the CMC’s bill of lading and signed by the CMC’s driver and the shipper.  Signing the bill of lading without any notation of damage verifies that the shipper or his or her agent received the automobile without damage allegedly incurred during transport of same and that TCSC and the CMC are relieved of any further responsibility.  The shipper or his or her agent MUST check the automobile thoroughly upon delivery of same.

12. All CMCs handle their own damage claims.  TCSC and the CMC must be notified of any damage to the automobile alleged to have occurred during the transport of same within five days of delivery of the automobile.  The shipper must submit in writing to the CMC a description of and photographs of the alleged damage and no less than two estimates for repairs of the alleged damage within 15 days of delivery of the automobile.  While TCSC does not involve itself with damage claims and cannot accept responsibility for any alleged damage, all CMCs are insured for such losses.  Should the CMC either refuse to or be unable to properly address a damage claim, TCSC will contact the CMC’s insurance underwriter directly on behalf of the shipper in order to initiate a damage claim.  TCSC will support the shipper in filing a damage claim.  CMC insurance coverage certificates are maintained by TCSC and are always available for the shipper's inspection.  Any damage claim will be settled at actual cost.

13. Any claim or controversy arising from or relating to this agreement, or the performance or alleged breach thereof, shall be subject to the jurisdiction of the city of Gainesville, county of Alachua, in the state of Florida.  The shipper specifically waives any right to initiate legal action against TCSC in any other jurisdiction.  TCSC can be held liable only up to the amount of the coordination fee noted below.  In no case can or will TCSC be held liable for damage allegedly done to a shipper’s automobile while said automobile was in the possession of a CMC.

14. Pickup and delivery dates are estimates and subject to unforeseen delay.  Neither TCSC nor the CMC guarantee a specific pickup or delivery date or delivery for any specific event and cannot be held liable in the event of a delay in either the pickup or the delivery of the shipper’s automobile.

15. The shipper has the option of canceling an order, at any time and for any reason, prior to the shipper’s automobile being assigned to a transporter without financial penalty. If the shipper’s move has been assigned to a CMC prior to TCSC receiving the shipper’s request to cancel the order, the shipper will forfeit his or her deposit on the order, with funds going to compensate the CMC for expenses (fuel, toll roads, bridges, and tunnels, and time) incurred in traveling to pick up the automobile.

16. As a licensed and bonded interstate property broker, TCSC’s participation in the transport of automobiles is limited to coordinating the transport of automobiles – specifically, arranging a move by assigning to a licensed and insured CMC an order placed with TCSC by a shipper.

17. By either submitting your order online or by sending to TCSC your order by fax or email attachment, in lieu of your signature you indicate that you are placing such an order only after having read, understood, and agreeing to be bound by the terms and conditions set forth in this document available on TCSC’s Internet website and from TCSC via fax or email attachment.
The Car Shipping Company’s Liability Disclaimer

Neither TCSC nor its CMCs shall be responsible for:

1. damage not detected at the pickup location due to poor weather or lighting conditions or an excessively dirty automobile.

2. damage to the undercarriage, exhaust system, suspension, wheel bearings, tie-downs, brakes, alignment, tuning, charging system, or battery of a automobile.  (No evaluation of these components or systems is made at the pickup location; therefore, neither TCSC nor its CMCs can accept responsibility for them.)  Furthermore, no inspection as to the operability or roadworthiness of the automobile to be shipped is made at the pickup location.

3. damage to antennas, racks, etc. that should not be on the automobile during transport.

4. loss of or damage to audio or video equipment not installed at the factory, including antennas that do not retract to within three inches of the automobile’s body.

5. damage caused by fluids or objects flying up from the roadway or down from the sky.

6. damage to boots, bras, caps, or any other type of canvas or similar covering.

7. damage caused by vandalism during transport.

8. damage caused by leaking fluids such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of God.

9. damage caused by freezing cooling systems and/or batteries.

10. damage caused by the failure of factory tie-downs or tie-down holes.

11. damage to or caused by any automobile that cannot be driven onto or off the transport under its own power (if the automobile stopped running, experienced brake system failure, etc. during the transport).

12. upon delivery, an excessively dirty automobile (if open carrier service is used).

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