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 What everyone should know about shipping a car – and how The Car Shipping Company does business. How much will it cost to move my car? Will The Car Shipping Company charge me a non-refundable deposit? What is your refund policy? Do I pay the full price of the move when I schedule the car to be shipped, or can I pay upon either pickup or delivery? What method(s) of payment does The Car Shipping Company accept? Does The Car Shipping Company offer discounts? Will The Car Shipping Company simply post my move to an Internet load board and wait for someone to call your office? What is a ‘pickup window’? When will The Car Shipping Company have my car picked up? How long will it take to transport my car to its destination? How will I know where my car is during the move? How far in advance should I schedule a pickup? What do I need to do to prepare my car for transport? May I place personal items into my car? Where will The Car Shipping Company have my car picked up? Will my car be stored in a terminal or tow yard? Will my car be insured while being transported? Will my car be driven during the move? What if no one is available at the time of delivery of my car? What should I do if my car is damaged during the transport? Why is The Car Shipping Company better than its competitors? How much will it cost to move my car? The cost of transporting an automobile is determined by the following factors:
Will the Car Shipping Company charge me a non-refundable deposit? What is your refund policy? Absolutely not. The Car Shipping Company is owned and managed by honest, dependable people who treat their customers as customers should be treated: as the only reason for our being in business and the only way that we can stay in business. Only once we have assigned your move to one of our contract motor carriers will you be asked to pay for our service. If at any time prior to the motor carrier to which your move has been assigned begins travel to pick up your automobile you wish to cancel your order, for whatever reason, your entire payment will be promptly returned to you. As our website says, "Outstanding service. Always." Period. (Most of our competitors charge a non-refundable deposit. Again, beware!) Do I pay the full price of the move when I schedule the car to be shipped, or can I pay upon either pickup or delivery? The Car Shipping Company collects a payment for our services only after we have arranged your transport with one of our contract motor carriers. You can pay the transport fee when you pay for the coordination service, when your car is picked up, or when your car is delivered. What method(s) of payment does The Car Shipping Company accept? You may pay for your transport arrangement and service with Visa or Mastercard credit or debit card, Discover, American Express, eCheck, or PayPal funds transfer. Any balance owed when your car is picked up or delivered may be paid to your professional driver in cash, cashiers check, official check, or United States Postal Service money order. Please discuss with your professional transporter the car carrier’s desired method of payment. Does The Car Shipping Company offer discounts? Yes. We offer discounts to
Will The Car Shipping Company simply post my move to an Internet load board and wait for someone to call your office? Absolutely not! We would never expect our customers to tolerate such unsatisfactory service. Instead, The Car Shipping Company proactively scours its network of 1,500 professional automobile transporters, contacting as many as necessary until your move has been assigned to a professional. This diligence is part of what sets us apart from our competitors. What is a ‘pickup window’? When will The Car Shipping Company have my car picked up? A ‘pickup window’ is the time frame during which an automobile will be available to be picked up to be transported to its destination. Please beware that many of our competitors have 15- or even 30-day pickup windows – which causes you to be inconvenienced for up to ONE MONTH waiting for your car to be picked up. Such lengthy pickup windows lead to the late delivery of your car to its destination, often taking weeks longer than you had expected. The Car Shipping Company avoids such frustrating delays by allowing you, our valued customer, to select the most convenient three-day window (for example, February 2-4, October 6-8, etc.) during which you would like your automobile picked up. How long will it take to transport my car to its destination? The average transport time from coast to coast is 6 to 8 days. Shorter trips usually take less time. However, weather, traffic, and other uncontrollable circumstances can delay delivery. During the transport of your vehicle, The Car Shipping Company will provide you with delivery schedule information. Also, you will have the transporter’s cell phone number to call anytime you would like to know the location of your car and how your move is progressing. How will I know where my car is during the move? The Car Shipping Company is available via toll free telephone, toll free fax, and email. We will be happy to provide you an updated status of your move. You will also be able to contact the professional transporter directly via cell phone. How far in advance should I schedule a pickup? You should contact us at least 10 days prior to when you would like your car picked up so that we can arrange your transport. However, it is possible – and often less expensive – to move your car with less advance notice. Please contact us and let a professional member of our staff discuss with you our expedited services. What do I need to do to prepare my car for transport? Your car should be washed so that your professional driver can make an accurate inspection of the car’s exterior prior to loading your car onto the car carrier. Any non-permanent antennas, luggage, ski, or bicycle racks should be removed and your car should have no more than a quarter tank of fuel. Keys to the car’s doors, trunk, and ignition should be gathered to be given to your professional driver when your car is picked up. Also, any security alarm should be deactivated. Your car should also be in good operating condition. It should start, run, drive, and stop normally. Inoperable vehicles are difficult to move and will cost more to transport. Please contact us and let us discuss with you our inoperable vehicle transport service. May I place personal items into my car? Please note that the professional car transporter is not responsible for personal items that may be placed in your car. Kindly limit such items to no more than 100 pounds. As per the rules of the ocean liner companies, any car being shipped by vessel – to Guam, Hawaii, Alaska, Puerto Rico, or the US Virgin Islands – must contain no personal items. Where will The Car Shipping Company have my car picked up? The Car Shipping Company provides door-to-door service. However, it is sometimes difficult for a car transporter to negotiate small residential streets in a 75-foot truck. In such a case, the driver may ask you to meet at a nearby shopping center or on a wider street. This is done to protect your car and those of other customers. Will my car be stored in a terminal or tow yard? Absolutely not! What sets The Car Shipping Company apart from its competitors is its door-to-door service and three-day pickup window. The truck that arrives at your door is the truck that will be transporting your car to its destination. Your car will NOT be taken to a lot somewhere to sit for days or even weeks before it can be assigned to a transporter. However, if you are going to be unavailable when your car is scheduled to be picked up, terminal service can be arranged for an additional fee. Please contact us and let our professional staff discuss with you our nationwide terminal service. Will my car be insured while being transported? Absolutely. All of our contracted, professional transporters carry cargo insurance sufficient to cover any damage claim. The price we quote you includes this insurance coverage. Proof of insurance coverage is readily available upon request. Will my car be driven during the move? No! Your car will be operated only while it is loaded onto or unloaded from the car transporter. Under no circumstances will your car be operated on a public highway. What if no one is available at the time of delivery of my car? If no one is available to accept delivery of your car, it will be kept in a safe storage facility. You will need to pick up the car there, and there will be an additional charge imposed by the local facility for storing your car. What should I do if my car is damaged during the transport? Our contracted, professional transporters are insured and will be responsible for any damage they cause to your car during their transport of your automobile. In the unlikely event that your car is damaged, we will guide you through the simple process of filing a damage claim with the transporter. Why is The Car Shipping Company better than its competitors? The Car Shipping Company management team has 7 years and 800,000 miles of on-the-ground experience transporting automobiles throughout the United States. Simply put, we know what we are doing. Most of our competitors have neither loaded an automobile onto a car carrier nor driven an automobile transporter across the United States. Having done so gives our management team a unique perspective into the automobile transport industry. As a company that now arranges the transports of automobiles nationwide, we have surrounded ourselves with professional car transporters who also know well the automobile transport industry. This experience allows us to provide you with a simple, worry-free transport of your automobile. |
