Why the least expensive company is generally not your best option.  Critical information anyone shipping an automobile must know…

Have you ever wondered how the car shipping industry handles the transport of most personally owned automobiles?

The majority of The Car Shipping Company’s competitors prepare and send to motor carriers automobile availability lists.  Such lists contain brief information about the cars the company has available for transport – the type of car, pickup and destination locations, etc.  Another way our competitors try to find someone to move your car is to post your move to an Internet website, an online availability board where anyone with a truck is eligible to move one of your most expensive investments.

Sounds scary, doesn’t it?  It is.  The thought of just anyone showing up to pick up your car is terrifying!

What motivates a motor carrier to select one broker’s freight over that of another is no mystery, since motor carriers are concerned with but two issues: how much they are going to be paid for a transport and how soon they are going to collect their earnings.  Motor carriers operate under their own federal license and are not obligated to move freight for any specific broker.
In the trucking business, money doesn’t talk.  It SCREAMS

Motor carriers regularly select from automobile availability lists and online boards the cars that pay the best – and those booked with brokers who have a reputation for promptly paying their motor carriers.  If two cars are available, each with similar pickup and delivery destinations and dates of pickup, the car that pays the best and is offered by the company that has a stronger reputation for promptly paying its motor carriers will be chosen first – and picked up from the customer first, and delivered to its destination far ahead of the other car.  That is just how the automobile transport business works, and anyone suggesting otherwise is being untruthful.

In the automobile transport industry, pricing is crucial to a company’s success – and to a customer’s satisfaction.  Beware of the brokers that offer to have your car moved for hundreds of dollars less than its competitors.  Such bargain basement brokers will happily take your hard earned money, add your car to its availability list or an online board, and then hope that you do not ever again contact the business.
Weeks past your PROMISED pickup date, when your car is still sitting in your driveway or parking lot and no motor carrier has contacted you to discuss picking up your car, you will call the broker to ask why your car has not been picked up and why no motor carrier has contacted you.  At that time the broker will reach deep into its well-worn bag of excuses, trying to explain away why no trucking company can be found to move your car by offering such (false) explanations as

  • “This is a slow time of the year” (There are no “slow times of the year” in this industry. Trucking is a 365 day a year business)
  • “The weather is bad” (Truckers are used to bad weather. It’s part of the job.), and the ever-useful standby
  •  “The truck broke down.”
Interestingly enough, these weak excuses are uttered by the same companies who will tell a potential customer any number of lies in an attempt to persuade him or her to immediately decide to use that company’s service.  Such are the tactics of a broker with something to hide – and someone with whom you should not do business.

The real reasons the marginally solvent, deceitful brokers cannot find someone interested in moving a customer’s car generally involve the broker

  • not paying motor carriers an industry-average fee for the transport service,
  • not paying motor carriers in a timely manner (generally within 30 days of the delivery of a car), or
  • not paying motor carriers at all (usually a strong indicator that the broker will soon be out of business – keeping the customers’ money that was to be paid to the motor carriers that provided the transport services).
The Car Shipping Company, quite solvent and most certainly NOT going out of business, pays well its contract motor carriers – and even offers to send tranport service payments via PayPal funds transfer at the motor carrier’s request.  (Money buys diesel fuel and keeps a big rig’s wheels rolling productively down the road.)

Consider also if the broker asks that you pay the entire fee – its profit as well as the motor carrier pay – upon placing your order.  Such companies do not offer their motor carriers c.o.p. (collect on pickup) or c.o.d. (collect on delivery) orders, instead forcing the companies that do the transporting to wait weeks or even months before receiving payment for their services.  (Nearly 90 percent of The Car Shipping Company’s cars are c.o.p. or c.o.d. Generally, our only orders that are paid entirely in advance of the car being picked up are for cars being transported to seaports for shipment to Guam, Hawaii, Puerto Rico, etc.)
Many motor carriers are owed thousand of dollars by deceptive, unscrupulous brokers who refuse to surrender to the motor carrier payments for services rendered.  Such unprofessional behavior gives the shady broker a well-deserved bad reputation in the automobile transport business.  Once word has spread that a broker either can not or will not pay its motor carriers, the broker has a considerably difficult time getting anyone to move its customers’ cars.  Also, non-payment issues can lead to the car owner being caught in the middle of the transaction, with the motor carrier insisting that the customer pay the carrier directly – sometimes refusing to deliver an automobile unless the customer agrees to pay the motor carrier cash for the transport service regardless of whatever payment arrangement the customer made with the broker.  Research a shipping company’s reputation with the Better Business Bureau and other consumer reporting agencies before placing your car shipping order.

The wrong choice, even done naively, can lead to terrible frustrations – motor carrier drivers who do not call you, trucks that do not arrive to pick up your car, and a broker who refuses to either find someone to move your car or refund to you your money – several hundred dollars missing from your wallet, and your car still sitting in your driveway or parking lot waiting to be picked up a month or two after you wanted to move your car.

Clearly no one needs such headache – and The Car Shipping Company is the answer to your concerns.  (Many of our customers’ first contacts with us begin with stories of their moves with our less expensive competitors having gone horribly wrong.)  As detailed throughout this website, we are national, premium service automobile transport professionals, not some fly-by-night operation that dodges its customers’ questions to avoid having to explain why it once again cannot deliver on its promises while denying owing a refund of the customer’s payment.
When selecting which company will coordinate your move, please remember that most of our competitors’ customer contracts include language that allows them to keep a customer’s deposit as long as the customer’s car has been assigned to a motor carrier within 30 days of the customer placing the order regardless of whatever verbal promises the broker made to the customer.  Do YOU want to waste an entire month or longer waiting around to have your car picked up?  Of course not.  We wouldn’t either.

In creating and maintaining our Internet website, we at The Car Shipping Company have provided you, our future customer, a thorough explanation of the automobile shipping industry – including discussion of many things our competitors prefer that you not learn.  With these details, however, you will be better informed and prepared to avoid the pitfalls in the automobile shipping business and make the correct decision – to have The Car Shipping Company coordinate your move.

Thank you again for your interest in The Car Shipping Company.  We’re waiting to hear from you.
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